Terms & Conditions

7 Day Satisfaction Guarantee Policy

“At LashDesign Studios we are proud of our quality reputation and encourage our clients to contact us if they are not completely satisfied with the lash extension application they receive. Call us within 7 days of your appointment and we will arrange to make any adjustments free of charge”.

Client complaint must be  lodged in person, via email or via txt within 7 days of the  related service.

Client complimentary complaint consultations are scheduled at the next mutually available opportunity and may fall outside of the 7 day guarantee period.

Complaint consultations are offered at the discretion of the Management of LashDesign Studios.

LashDesign Studios includes the company, directors, staff and agents of LashDesign Studios Australia Pty Ltd trading as LashDesign Studios may provide complimentary complaint services or treatments only on the express understanding that the service or treatment offered is not and may not be deemed as an admission of liability or fault .

The fee paid by the client for the original consultation  is Non Refundable

Bonus Dollar Cards ($10,$15,$25) These cards are redeemable for services and eligible product at LashDesign Studios. Bonus dollars must be redeemed within 6 months of date of issue stated on the card. Bonus dollars are not redeemable either in part or in full for cash. Purchases exceeding the value of this card require a different method of payment. Bookings for eyelash extension services are essential and are based on availability. One voucher only per client service. Bonus dollars are not to be used in conjunction with any other offers. We greatly appreciate 24 hours notice of cancellation or changes to your appointment. Bonus card is not valid unless authorised by LashDesign Studios authorised representative.

 Gift Certificates

LashDesign Gift Certifications can be presented at a participating LashDesign salon where they will validate your card and process your purchase.    Your Gift Certificate should be treated like cash.  Defaced, mutilated, altered or lost or stolen cards will not be replaced, refunded or redeemed. Gift Certificates are redeemable for product and services at LashDesign Studios. Gift Certificates are not redeemable for cash and cannot be used for payment of credit or outstanding accounts. Cards must be redeemed before the expiry date shown on card.    Cash will not be given for any unused balance on the cards.    If a card is redeemed prior to the expiry date shown on the card, any outstanding balance will be reissued to the   card holder to be used prior to the expiry date show on the original gift card.    Unused balance on expiry of the gift card will not be refunded or credited.    Purchases exceeding available balance of the gift card balance require that the difference be payed by another method being cash, credit or eftpos. We reserve the right to change any terms contained in these terms & conditions of use at any time

VIP REFERRAL PROGRAM

To be eligible to receive this $25 discount, the following criteria applies:

  • You must tell us the name of the VIP who referred you when you make your first booking
  • Card holders must present this card to redeem this discount at checkout on their first booking
  • VIP cards must contain the full name of the VIP client referring you
  • VIP discount cards cannot be used in conjunction with any other offer
  • VIP clients must be registered with LashDesign in order for you to redeem this offer. Clients who are registered with LashDesign Studios as VIP clients will be flagged in the salon booking system as VIP clients.
  • Offer is valid only for your first visit to a LashDesign Salon
  • Existing LashDesign clients are not eligible for this promotion

For further information on VIP Client Benefits please Contact us on reception@lashdesign.com.au

Defective Products Policy

If you receive a product which you consider to be defective, please contact LashDesign Studioss immediately on 03 9827 3133. One of our administration representatives will make a determination as to whether or not the product is defective.  If the product is determined to be defective, you will be issued with a return authorisation number, and be required to return the item via express post. On receipt of the defective item your purchase will either be replaced or credited, and the cost of the return express postage will be allocated to your LashDesign account to be used as a credit against future purchases, or refunded to your account or credit card.

Privacy Policy

LashDesign Studios respect your privacy.   LashDesign Studios will not sell or provide any information about you or your company to any third party. The information provided by you on this site will be used to deliver products and services that you have requested or ordered, and from time to time, LashDesign Studios will use your contact information to notify you of specials or promotions. At your request we agree to remove your name from our mailing list.

Intellectual Property

All information contained on this website has been created by or for LashDesign Studios. It is unlawful for this material, brand or logo to be used, copied or distributed, in part or in full, by any other person or party. Use or duplication of the LashDesign Studios  logo, materials or photos in any form is unlawful and will infringe LashDesign Studios copyright. Use or duplication of this material in any form is strictly prohibited unless prior written authorisation has been obtain from the company Directors of LashDesign Holdings Pty Ltd trading as LashDesign Studios,  LashDesign

Training Terms and Conditions

Students participating in LashDesign Training Course are required to purchase one of the  kits available for use on the day of training.  Bookings can to made online or over the phone and course bookings are not valid unless you are in receipt of a booking confirmation.

Students are required to pay a $200 deposit to reserve their class booking; final payment is required 2 days prior to class commencement.

Failure to pay prior to class commencement may result in cancellation of booking and loss of deposit.

Cancellation of your training booking must be lodged in writing 14 days prior to the training date, failure to do so will result in loss of your deposit.

Failure to show up on the day of the training will result in the loss of your deposit.

Promotions

LashDesign “We Miss You” email (May 2016) 

Receive $55 off Standard Sets of Lashes. Excluding Mini Sets. Price of Full Set must be over $170.
$25 off Refill – service must be over $70.
Bonus $10 off – booking must be made prior to 5pm 13/5/16
Offer ends 20/05/2016

 

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